Frequently Asked Questions

For Alta Sergeant’s up-to-date office hours please refer to our Contact Us page.

Yes! We have a DogPark and Pet Spaw for your furry family members. We allow up to two pets with breed restrictions, if you are unsure about your pet’s breed, please contact management for more details on our parameters. 

Alta Sergeant offers one, two-, and three-bedroom apartment homes.

Alta Sergeant is located in Conroe off of SH 105 near Home Depot. Full address is 650 Sgt Ed Holcomb Blvd N Conroe, Texas 77304.

Dedicated Work-From-Home Spaces; Resort-Style Amenity Package; Strong Pet-Friendly Focus; Modern, High-End Interior Finishes; Community-Centered Social Spaces; Prime Conroe Location.

Yes, Alta Sergeant partners with CORT furniture to offer home furnishing packages. 

No, Alta Sergeant is a non-smoking community.

Tours can be scheduled through our website, phone, email, or in person.

Offer letters, bank statements, and tax returns are accepted as valid forms of income verification and a valid government issued identification card.

Income requirements are 2.75x the monthly rent and credit screening is completed by a third-party vendor.

Our application is entirely online, simply choose the apartment unit you'd like to apply for and click apply now.  You can also apply in person.

Yes, Alta Sergeant requires renter's insurance.

The approval process can take approximately 24-48 hours.

Yes, Alta Sergeant requires a background and credit check for all leaseholders over the age of 18.

For details on fees, please check our Floorplans page or reach out to the leasing team directly.

Our base rent does not include utilities.

Residents are responsible for water/sewer, electricity, and valet trash.

Rent is due on the 1st of each month. Payment methods accepted are credit cards, debit cards, certified funds, personal checks, or eChecks through our Resident Portal.

Alta Sergeant offers 12 to 15 month lease terms.

Move-in day requirements include proof of renter’s insurance, proof of electricity service, payment of the move-in prorated amount, signed lease agreement, paid Jetty deposit, and government issued ID.

Only onset apartment transfers are allowed.

A 60-day notice to vacate and fulfill payment through the end of the term.

Resort-style swimming pool; Outdoor kitchen with grill area; Outdoor bar area; Outdoor TVs and entertainment spaces; Private cabanas; 24/7 fitness center with premium equipment; Social clubroom with kitchen, lounge seating, and TVs; Work-Well coworking space; Reservable private offices; Large conference room/table for meetings; Dog park; Pet spa / pet washing station; 24/7 onsite market/convenience shop; Coffee bar; Wi-Fi in common areas; 24/7 maintenance services; Planned social activities/events; Smoke-free community.

Yes, all amenities inside the leasing office are 24/7. Outside amenities close at 10pm.

Yes, please contact the Leasing Office for details.

Yes, Wi-Fi is available in the common areas of Alta Sergeant.

No, Alta Sergeant does not have a guest suite.

Yes, Alta Sergeant has open and reservable covered parking.

No, Alta Sergeant doesn't have EV charging stations.

No, Alta Sergeant does not offer bike storage.

At Alta Sergeant, packages are delivered directly to the resident's front door.

Yes, Alta Sergeant offers resident events throughout the year to bring our community together and provide an opportunity for residents to meet their neighbors.

Yes, at Alta Sergeant all open and uncovered parking can be used by both residents and their guests.

Guests can access the property by driving right in.

Yes, the community is accessible to all approved residents and their guests.

Yes, all amenities and common areas are accessible.

Yes, accessible and guest parking is available.

Yes, Alta Sergeant is a pet friendly community. All pets approved through our pet screening vendor are welcome. For more information reach out to our team.

Yes, any aggressive breeds stated on our community policies are restricted unless approved as a service animal. For more information reach out to our team.

A maximum of 2 pets are allowed per home.

Yes, service animals are permitted once approved through pet screening. 

Yes, Alta Sergeant offers a Dog Park and Pet Spaw.

Please contact our leasing office for more details.

Alta Sergeant is located in the West Conroe/Lake Conroe corridor.

We are currently located near HEB Kroger, Red Brick Tavern, Pacific Yard House, Honor Café, Dragon Bowl-C Noodle Bar, Joe's Italian Restaurant, Barns and Noble, JC Penny's, Petco, Ulta Beauty, Five Below, Ross, Marshalls, and The Woodlands Mall. For more places nearby refer to our Neighborhood Page.

Alta Sergeant is zoned to Conroe ISD; Rice Elementary, Peet Junior High School, and Conroe High School.

Alta Sergeant is located near Sam Houston State University, Lone Star College Conroe Center, and  Lone Star College Montgomery.

The closest Conroe Connection stops are along the TX-105 corridor and Loop 336 area; roughly 1 to 2 miles away.

Spruce is an on-demand lifestyle and home services platform that partners with Alta Sergeant to provide housekeeping, chores, and pet care directly to oure residents. Users can book insured and background-checked local professionals through the official Spruce App.

Rent payments are made through our Resident Portal, community app, or in the office during business hours.

Lease contract renewals are completed online through your Resident Portal or in the office during business hours.

Maintenance requests can be completed through your Resident Portal, community app or a member of our team can submit for you by phone or in person at the office.

Yes, our residents are provided with access to their Resident Portal for lease signing, service requests and online payments.

Yes, Alta Sergeant offers Resident Rewards and Perks through the Greystar Rewards program. This program offers deals for travel, shopping, amusement park tickets, concerts, sporting events, fitness clubs, movie tickets, and career development.

Yes, Alta Sergeant offers a private office or large conference room in our clubroom with the free WiFi.